Banking Insights

October 28, 2021  |  by Diebold Nixdorf

“Instant payments.” It’s a term that’s been talked about for years, but in practice (if you exclude the use of cash) it’s less than a decade old. So, what does it really mean? And why is it so important in today’s payments space?

October 11, 2021  |  by Mike Pitts

Your ATM channel has a lot of reach and recently we’ve seen it being used for more than just targeted ads. How are you optimizing your ATM channel to reach consumers in new ways? Here we explore various ways you can leverage your ATM channel to create meaningful self-service experiences for consumers.

September 13, 2021  |  by Rod Bungey

The increased competition from fintechs has forced financial institutions (FIs) to innovate, improve their offerings and their customer service, and in some cases lower their costs. Open banking will continue to change how consumers view their banking options, providing opportunities and posing challenges to FIs, merchants and card processors.

August 09, 2021  |  by Diebold Nixdorf

What forces are revolutionizing the (not so modern) world of Buy Now Pay Later (BNPL) purchasing? When retailers needed a way to empower consumers with the confidence to buy online during the COVID pandemic, it’s no surprise they turned to fintech companies to help them (and customers) reach that critical point of sale.

July 19, 2021  |  by Bruce Diesel

The API economy that FinTechs have taken advantage of gives a glimpse into how consumers will think about money in the coming years. A fully connected ecosystem that can seamlessly integrate new payment types, new authentication methods, and new channels will be essential to both attracting and retaining, consumers.

June 28, 2021  |  by Diebold Nixdorf

Our Customer Experience Team recently conducted consumer interviews designed to explore changes and concerns with the ATM experience in a post-COVID world. By analyzing people’s experiences with contactless technologies, like QR codes and NFC, we determined consumers are not only comfortable with the adoption of these technologies, but expect to see them incorporated into their ATM experiences. Read on to see the key findings of these interviews.

August 03, 2020  |  by Matthew Phillips

Focusing solely on meeting the short-term needs of customers is a missed opportunity. FIs seeking opportunity in the challenges of today will be using this new, more digital-dependent retail banking landscape as a springboard to reimagine their entire customer journey. Successful initiatives will drive cost savings, a sharper competitive edge, and, importantly, the best possible service for customers.

May 27, 2020  |  by Diebold Nixdorf

The crisis has had a major impact on the way people pay and bank. Financial institutions (FIs) have needed to react quickly to offer banking services across their network of touchpoints, engage appropriately with clients and staff and at the same time keep operating in an efficient manner. Let's look at some potential realities in the "new normal," in the short term, near mid-term, and long-term within the banking industry.

April 22, 2020  |  by Diebold Nixdorf

Today we recognize sustainability and environmental protection efforts around the world. Check out this Top 10 list for your ATMs.

November 25, 2019  |  by Juergen Kisters

ATMs have evolved to meet consumers at the intersection of digital and physical channels, read how.